1-Year Warranty Policy

Every KRAFTEX 4-Layer Winter Beehive Insulation Wrap comes with a 1-Year Limited Warranty against manufacturing defects. If your wrap fails because of a defect in materials or workmanship, we will replace it free of charge. Please read the terms below so you know exactly what is and is not covered.

1. Coverage period

12 months from the date your order is delivered. The warranty applies only to the original purchaser and only to wraps bought directly from kraftex.store. Proof of purchase (your order number) is required.

2. What's covered (manufacturing defects)

  • Seams or stitching that come apart
  • A hook-and-loop (Velcro) closure that no longer holds
  • Buckles or straps that break
  • The outer shell tearing, or the insulation layers separating, during normal use as a hive wrap

3. What's not covered

  • Normal wear from use. Dirt, propolis or wax stains, fading, minor fraying, surface scuffs and creases are expected after a season outdoors and are not defects.
  • Year-round or off-season use. The wrap is designed for seasonal winter use (roughly October to April). Damage from leaving it on the hive through spring and summer, including UV and heat damage, is not covered.
  • Damage caused by animals (for example bears, rodents, birds or livestock), fire or heat sources, sharp tools, pressure washing, machine washing or drying, or storms that knock the hive over
  • Wraps that have been cut, altered, repaired by someone else or used for anything other than wrapping a beehive
  • Choosing a size that does not fit your hive (see our size guide, or contact us before you buy)
  • Colony health or survival. A wrap is one part of good winter management. Colony survival also depends on food stores, mite levels, moisture control and weather, which are outside our control.

4. Replacement only, not a refund

The warranty remedy is a replacement wrap of the same size. Warranty claims are never paid as refunds, store credit or partial refunds. If the same size is out of stock, we will send the closest equivalent model.

5. Warranty is not a return policy

  • Returns for a refund are handled only under our Refund Policy: within 30 days of delivery, and only for wraps that are unused and in their original condition.
  • A wrap that has been installed on a hive is considered used. We do not accept end-of-season returns, change-of-mind returns or returns of used wraps for a refund.
  • Disputing a charge with your bank for a wrap you have used does not replace this process. Please contact us first. We would rather solve the problem directly with you.

6. How to make a warranty claim

  1. Email contact@kraftex.store (or use our Contact page) within 14 days of noticing the problem and within the 12-month warranty period.
  2. Include your order number, the size you bought, a short description of the problem, and clear photos showing the defect and the whole wrap. A short video helps for seam or closure problems.
  3. We review every claim and reply within 2 business days. We may ask for more photos, or ask you to send the wrap back for inspection. If we ask for it back, we provide the return shipping label.
  4. Once the claim is approved, we ship your replacement at no cost to you.

7. Limits

  • One warranty replacement per wrap purchased.
  • A replacement wrap is covered only for the remainder of the original 12-month period. It does not start a new warranty.
  • We may decline claims that do not include proof of purchase or photos, claims for wear or damage listed in section 3, and claims that appear to be misuse or abuse of this warranty.
  • Free digital bonuses included with your order (guides and checklists) are yours to keep and are not part of the warranty.

8. Your legal rights

This limited warranty gives you specific rights, and you may also have other rights that vary by state or country. Nothing in this policy limits any rights you have under applicable consumer protection laws.

Questions before you buy, or not sure which size fits? Contact us. We are happy to help you choose.

KRAFTEX is operated by BEAWART LLC, 30 N Gould St #48852, Sheridan, WY 82801, United States.